At GearsBD, we strive to provide you with a seamless shopping and shipping experience. If you use our "Buy & Ship for Me" service, you are eligible to file a complaint and claim a refund for the following issues:

• Product Damage – If the item you receive is broken, defective, or damaged in transit.
• Wrong Product Delivery – If you receive an incorrect item that does not match your order.
• Quantity Shortage – If your order arrives with missing items.
• Delayed Delivery – If your package is not received within the expected timeframe.

Dispute & Refund Process

We will forward your dispute to the seller on your behalf. However, as GearsBD is a third-party shopping and shipping service provider, the resolution of the dispute entirely depends on the seller’s decision. Refunds will also be processed based on the seller’s policies and solutions. In any case of a dispute, the seller’s resolution is final, and GearsBD will not hold any further liability.

Additionally, please note that:

• Payment gateway charges collected by third-party payment services or stores are non-refundable.
• GearsBD follows the refund policies of respective shopping platforms. If the shopping site authorizes a refund, we will proceed accordingly. However, if the shopping platform does not approve a refund, GearsBD will not be held responsible for any shortcomings in their policies.
• Any approved refund will be credited to your GearsBD Wallet, where you can either request a withdrawal or use it for future purchases.

Service-Specific Refund Policies

1. "Buy & Ship for Me" Service

• Payment gateway fees from third-party services or stores are non-refundable.
• Refunds will only be processed if approved by the shopping site. GearsBD does not hold responsibility for any limitations in the refund policy of the respective shopping platform.
• Refunds will be credited to your GearsBD Wallet, which you can withdraw or use for future purchases.

2. "Ship for Me" Service

If you are using our "Ship for Me" service only, the following additional refund policy applies:

• In the case of a valid refund claim, you can receive a maximum refund of $150 or BDT 10,000 per order ID. Refunds exceeding this amount will not be processed under any circumstances.

We recommend reviewing the shopping site’s policies before making a purchase to understand their refund process. GearsBD is committed to assisting you, but we operate within the policies of the respective sellers and marketplaces.

For further inquiries, feel free to reach out to our support team.