1. Damaged or Broken Products

• Full Refund Guarantee:
  If you receive a product that is broken, damaged, or unusable, you are entitled to a full refund.
• Claim Process:
  Please contact our help center immediately with your order details. We may request supporting evidence such as photos or videos of the damage to expedite your refund process.

2. Wrong Product Delivery

• Full Refund for Our Error:
  In the event that you receive a wrong product (including incorrect size, color, or model) due to an error on our end, you will receive a full refund.
• Claim Process:
  Reach out to our customer support with clear evidence (photos and/or videos) of the product you received, along with your order information.

3. Seller Not Shipped the Product

• Delayed Shipments:
  If the product has not been shipped within the expected time frame (up to 90 days, depending on buyer protection), you are eligible to claim a refund.
• Exceptional Circumstances:
  In cases of critical situations (e.g., special offers, long vacations), we appreciate your patience, but you may still request a refund if the product remains unshipped beyond the designated period.

4. Illegal Items

• Order Restrictions:
  Orders for items that are deemed illegal or violate the terms and conditions of GearsBD are not eligible for a refund.
• Customer Responsibility:
  Please ensure that all items you order comply with our guidelines and legal standards.

5. Refund Processing Time

• Standard Processing:
  Once your refund is approved, we will process it within 15-30 business days.
• Exceptional Cases:
  In rare cases, refunds may take up to 60 days to clear, depending on circumstances beyond our control.

6. Return Policy for Non-Issue Cases

• No Return on Personal Preference:
  If you simply change your mind or decide you no longer want the product, please note that returns are not accepted.
• Order Accuracy Confirmation:
  We strongly encourage reviewing your order carefully before confirming, as our return policy only covers cases of product defects or errors on our part.

Shopping Agent Service Disclaimer

At GearsBD, we offer a specialized shopping agent service to purchase products on your behalf from selected third-party platforms. While we take every precaution—including multiple product inspections, continuous communication, and comprehensive after-sales assistance—to protect your interests, please note the following:

• Limited Responsibility:
  We are not liable for risks associated with the products sourced from these platforms. This includes, but is not limited to, issues related to product quality, copyright infringement, or any legal consequences that may arise.
• Unverified or Used Item Platforms:
  If you choose to purchase items from platforms dealing in used products (such as domestic Chinese websites not integrated with our site) or from any third-party platform that cannot be verified, an extra service fee will be applied.
  • Important: Products purchased from these sources are not eligible for return or exchange.
  • Risks Involved: In such cases, you may face additional risks, including difficulties in purchasing or shipping.